Terms and Conditions

Last Updated: [04 January 2024]


Welcome to Melody Sleep! By accessing or using our website hosted by Shopify, you agree to be bound by these terms and conditions (the "Terms"). Please read them carefully.


1. Products and Services
a. Descriptions: We endeavor to describe our products and services accurately, but we do not warrant that the descriptions, colors, information, or other content available on the site are accurate, complete, reliable, current, or error-free.
b. Pricing: All prices are subject to change without notice.
c. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including errors or omissions in the information you provide to us.


2. Intellectual Property Rights
All content included on the site, such as text, graphics, logos, images, and software, is the property of Melody Sleep or its content suppliers and protected by international copyright laws.


3. User Content
a. Submissions: Any material you send to us (excluding personal information) will be considered non-confidential and non-proprietary.
b. Standards: You must ensure that any material you submit does not violate any applicable laws or rights of any person.


4. Links to Other Websites
Our website may contain links to third-party websites that are not owned or controlled by Melody Sleep. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.


5. Limitation of Liability
Melody Sleep will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or from any products purchased through the site.


6. Indemnification
You agree to indemnify, defend, and hold harmless Melody Sleep, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms or any activity related to your account.


7. Trial Policy
Melody Sleep's 100-night trial allows you to experience any of our mattresses at home. Should you find yourself not fully satisfied after a minimum of 30 nights, you have the option to return it for a full refund. This policy ensures you have ample time to adjust to your new mattress, providing a risk-free path to achieving your best sleep.


8. Warranty
Our mattresses come with a 10-year limited warranty covering manufacturing and material defects. For warranty service, please provide purchase proof and photo evidence of the defect.


9. Return and Refunds
For returns, contact us within the trial period with your order number and reason for return. We will arrange for pickup and refund upon receipt and inspection of the returned item.


10. Delivery
Please ensure clear access for delivery. We are not responsible for damages during delivery caused by obstructed access.


11. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new Terms.


12. Governing Law
These terms and your use of the website will be governed by and construed in accordance with the laws of the country or state where Melody Sleep is located, without regard to its conflict of law provisions.


10. Contact Us
If you have any questions or concerns about these Terms, please contact us at hello@melodysleep.com.sg.